A recent development in the world of drones and drone technology is the discovery that drones are being used to smuggle contraband to inmates in the prison system. Thus far, prison officials have found that inmates are having drones smuggle cell phones, pornography, drugs, and other things into the prison. This is largely in part due to how inexpensive drones have become on the regular market. They’ve also become easier to use, particularly for criminal methods.
A way to combat this illegal use of drones is something that Securus Technologies is devoting a great deal of time and effort towards. For 18 months, Securus has worked with other drone makers, as well as other technology partners, to find a way to ensure that the drones at the prison system are working for the officials and not the inmates. As a result, they’re working on a drone detection pilot program which will be able to detect drones in the future and seize the contraband before it reaches the inmate. Securus Technologies is continuing to develop this program, refining and enhancing it until it fits their standards for security. The drone detection itself uses an antennae structure that is similar to the Wireless Containment Solution that it already has.
Securus Technologies has a reputation for high-quality service as shown in its recent win at the Stevie Awards. The company produces technology-based solutions for public safety, law enforcement, investigations, as well as corrections and government payment services. On February 23 at the Caesars Palace in Las Vegas, Securus was awarded for their quality service by receiving the 2018 Stevie Award for Sales and Customer Service. This win gives them an astounding record as a three-time winner.
The Sales and Customer Service award is considered the Oscar of the business realm. It is awarded to those who present the world’s top customer service, contact center, business development, and sales professionals. Securus competed with 2,500 other nominations. During the show, over 600 executives attended, both nationally and internationally.
Danny de Hoyos, Securus Technologies’ Senior Vice President of Operations, accepted the award and attributed the company’s success to its staff. He stated that what sets Securus apart from many of its competitors is how they interact with customers who are dissatisfied. Their workers not only try to help the customer but make sure that the reason for their dissatisfaction is prevented in the future. He claims that it is because of this hard work and attention to every customer that has led to their winning of the Stevie Award as well as receiving an A+ accreditation with the BBB. With this recognition in hand, it makes sense why Securus is chosen first for public safety solutions.